About company:
Videoboard is an innovative new media company in the advertising field. Through the means of sophisticated infrastructure it has created new advertising channels that can target the desired group of potential customers. It is the Central European leader in the indoor and outdoor video advertising campaigns and vast network of partners or businesses with strong and potential target group.
The company has established itself with quick penetration on the Slovak market where it cooperates with several hundred pubs, bars, restaurants or other businesses where it is able to broadcast the video advertising to the particular target group. It is also expanding rapidly on the neighboring markets with strong incentive to become one of the strongest players on this field of indoor and outdoor advertising market.
Such plans for expansion create enormous pressure on correct functioning of IT with the supporting infrastructure, as the service values through IT creates the main source of income.
Solution description:
QBSW experts on ITSM have implemented ITIL based IT Service Management solution assyst for having the correct information in the right time and for the right people. assyst allows to Videoboard manage the whole system of broadcasting, installing the system into new places, monitoring its availability, processing the changes and releases of new versions.
Through QBSW implementation of assyst solution, Videoboard has consolidated the resources dedicated for monitoring and implementation into one single tool that helps with:
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Configuration and Asset Management
- Release and Deployment Management
- Service Level Management
- Supplier and Contact Management
- Knowledge Management
In order to manage Videoboard’s extensive infrastructure, special proprietary monitoring tools are being engaged to monitor and gather information on the status of all the units and their broadcasting activities. The monitoring of the assets can be drilled down to the single components that can automatically log the incidents directly into the assyst and trigger pre-defined workflow to process events of such kinds. Automatic integration with the graphical representation tools like Impact Explorer are also present.
The implementation of common standards, Best Practice and process consulting was considered a major benefit and contribution towards successful and more effective management of the IT assets and the infrastructure. The company required to perform most of the repetitive daily activities by the automatic processing of the activities and forwarding to the respective departments. The main requirements to have smooth, simple, but also configurable tool for the ITIL processes has lead into the implementation of assyst.
assyst’s award-winning technology and out-of-the-box design has strongly contributed towards the significant cost savings and better information on the status of the infrastructure, organisation and the services. The lightning-fast speed of the implementation enabled Videoboard to put the system into production in about two weeks and immediately utilize wide range of benefits of the solution.
assyst has immediately become one of the core keystones of the organisation and it is managing wide range of requests from internal activities and events to Supplier Management and, where the company can include the core suppliers directly into their system. Immediately from the launch, Videoboard has recognized the value of the management of IT based on ITIL recommendations, Best Practice and process-based approach. Moreover the greatly advanced high-level tool for management of relationships, processes, changes, calendars, resources, KPIs are producing better visibility of the desired information at the right time, place and for right people.
Generally Videoboard has benefitted by assyst in following areas:
- Better visibility of the state of the system
- Integration with proprietary monitoring and availability tools
- Utilization of the Best Practice and ITIL
- Significant reduction of costs and demands on the management of processes
- Service Level Management – defining and introducing exact metrics that can be applied to the desired departments, suppliers and customers
- Consolidating the supplier relations and including them directly in the process workflow
- Increased satisfaction of the customers through better reactivity and application of the processed-based approach